Returns & Exchanges

Due to the perishable nature of our fresh seafood, we strive for 100% satisfaction and offer immediate resolutions for any quality concerns. Please inspect your delivery upon arrival and contact our team within 24 hours if your order does not meet our premium standards.

Return Process

• 1.
  Inspect Your Order

  Upon receipt of your seafood delivery, immediately check the temperature and quality of all items to ensure they meet your expectations.

• 2.
  Document Issues

  If you notice any discrepancies or quality concerns, take clear photographs of the product and the packaging labels as evidence for our quality control team.

• 3.
  Contact Support

  Email our customer service team at support@claudiosseafoods.com.au within 24 hours of delivery, including your order number and the photos taken.

• 4.
  Resolution Processing

  Our specialists will review your claim and, if approved, will arrange for a replacement, store credit, or refund to be processed within 3-5 business days.